[FILLED] Senior Project Manager (2 positions) – Toronto, ON

APPLY :http://www.bullhornreach.com/job/1635038_senior-project-manager-2-positions-toronto-on-canada

Owner:	Glenn Swan
Location:	Toronto, ON Canada
Salary/Pay Rate:	Up to $100K
Employment type:	Full Time

My client is a global marketing agency.

Their primary focus is on engaging consumers through digital, direct, and CRM communications to drive long term loyalty and profitability.

Working in partnership with the Account Director, the Senior Project Manager will use his/her knowledge of PMI-based project management procedures to plan, execute and control technical projects and processes, both for clients and internally. The Senior Project Manager will have exceptional project management, client partnering and leadership skills and will be viewed as an expert leader within the company, with influence throughout the organization.

 

Duties and Responsibilities

 

• Manages internal resources to fulfill client marketing program obligations as defined by the SOW for projects under $5M annualized – including e-mail, direct mail, and digital platforms
• Responsible for internal communication with the cross functional delivery team and Account team
• Responsible for client-facing communication
• Vendor management, as needed for projects
• Executes on client strategy as defined by the Account Management Team and the Business Requirements
• Grows long-term relationships with clients, deemed as trusted representation of organization
• Responsible for the development of client SOWs, working with Account Management
• Responsible for delivery of all client deliverables on time, to budget, and on function
• Manages all internal cross functional resources for projects
• Provides time estimates for their own, others and team tasks for multiple projects
• Handles escalations of development issues from clients and to/with internal staff
• Responsible for dotted line management of staff required to fulfill client program obligations
• Owns and manages program deliverables, project plan, progress reports (% complete, % spend, issues), project cost estimates
• Participates in ad hoc special projects as required, and other tasks as assigned
• Works directly with client to on project-specific details day to day, updating status, maintaining open communication throughout each project, obtaining approvals, etc

 

Required Skills and Competencies

 

• 5+ years experience in successfully delivering on technical and new media initiatives preferably in a digital, or CRM environment
• Post-secondary education in a relevant field, or equivalent work experience ideally in the marketing and communications field
• In-depth knowledge of project management processes and documentation
• Agency or marketing experience is a must
• Ability to develop and/or contribute to business analysis, business requirements gathering, information architecture and documentation
• Experience with SharePoint as a management tool and the ability to create and modify various views and customization
• Experience with Microsoft Project & Microsoft Project Server is desirable
• Works independently to proactively get the job done
• Is extremely detail-oriented and process-driven
• Is an exceptional communicator; both written and verbally
• Can understand the ‘big picture’ in regards to the program and identify trends
• Understands the value of concise, up-to-date documentation
• Is personable and can work with the team members one-on-one
• Working knowledge of database architecture and software development procedures
• Demonstrated experience providing direction to and gaining alignment among a diverse team in a fast-paced environment
• Has worked in a matrix organization with cross-functional teams
• PMP certification is an asset

VP GROUP ACCOUNT DIRECTOR – (TORONTO)

 

APPLY: http://www.bullhornreach.com/job/1158708_vp-group-account-director-toronto-on-canada

My client is a global agency that brings the spirit of brands to life by applying the inspiration that is inherent in the world around all of us to the solutions that they create for their clients. They work in a results-driven environment, and strive to maintain an agency culture that promotes personal and professional growth, as well as a healthy work/life balance.

They are looking for a talented, passionate VP, Group Account Director to join their growing Toronto Office

They need someone with the ambition and energy to help make the agency famous for its work, famous for its clients and famous for its culture.

They need someone who will inspire clients, creative and planners with their creative passion, insight and imagination.

They need someone who believes that collaboration and building motivated teams from all departments is the way to generate great work and collective pride.

Who are you?

You are driven, resourceful, forward thinking, with an entrepreneurial spirit.

You have a strong background in client service and have worked at a CRM/ Direct Marketing Agency at a senior level. You have proven that you are ready for a new challenge by demonstrating the progressive growth of each account that you have taken on.

You are dedicated to proactively identifying, developing and driving longer-term strategies and initiatives that will result in profitable growth. You are an Innovative leader with a passion for continuous improvement and a hunger to build a growing, winning team!

And….you are looking for that next big challenge.

You have a wide range of experience with different channels and disciplines – CRM, Loyalty, including Customer experience, Digital, Analytics and Measurement. You may not have covered all in equal depth, but in some you would be recognized as one of the leading players in the business. Although you are from a predominantly below-the-line background, you are passionate about Brands.

Duties and Responsibilities

• Leads account team in building strong professional relationships, enhancing client relationships on an on-going basis
• Works closely with client to understand their vision/objectives/plans and how the agency can add value and create solutions that solve real business problems with a great ROI for the client
• Responsible for creating and hitting organic growth targets for existing clients
• Works with new business team in selling through programs to new prospects, to support RFP’s and to onboard new clients
• Collaboratively works with creative and strategy teams to inspire break through thinking and creative
• Works collaboratively with project management, production and technical teams to ensure that solutions are “real” and that realistic expectations are sold into the client
• Resources projects to successfully meet client needs, ensuring programs are delivered in a profitable manner taking into consideration strategy, time and budget
• Responsible for  Profit & Loss for accounts and to create forecasts and meet forecasts
• Participates in the development and maintenance of correct business processes that will facilitate great work for clients and improve productivity on the team
• Provides senior management and stakeholders with project progress reports and status reports as requested
• Acts as a people manager, supervises work, completes performance reviews, sets goals and actively mentors. Motivates and strives to create a passionate, innovative and high performing team with all members committed to the high quality delivery of projects
• Consolidates client estimates and billing; overseeing estimates and revenue stream tracking
• Participates in ad hoc special projects as required, and other tasks as assigned

Required Skills and Competencies

• Undergraduate degree in business or a related field, or equivalent experience, MBA is an asset
• 8-12 years of experience working in professional services, marketing technology or an agency environment
• Minimum 5 years of experience working in a supervisory or management capacity
• Experience managing client budgets, billing, and timelines
• Has demonstrated ability to grow existing accounts, successfully onboard new accounts and to help win new accounts
• Solid technology background and understanding; comfortable working with technical teams
• Superior client facing skills and the ability to communicate with confidence
• An outstanding relationship builder with strong collaborative skills
• Must be able to think strategically and is a solutions-focused thinker with strong planning skills
• Must be able to assess viable creative solutions in context of an agreed to strategy
• Comfortable with developing solutions for CRM, loyalty, and  social CRM using direct mail, digital channels, data and analytics
• Strong attention to detail, consistently striving to ensure the overall quality of the company’s success
• Highly organized with an ability to work independently, under tight deadlines and shifting priorities
• Excellent interpersonal skills with a strong desire to share knowledge and work in a collaborative and collegial environment
• Superior oral and written communication skills
• Able to build an inspiring presentation deck and deliver it to the client
• Highly professional and presentable with a strong business acumen
• Comfortable with travel for business needs and at client request
• Willing to work extended hours as required to meet client  deliverables

[CLOSED] Program Director, (CRM) Marketing – TORONTO

APPLY: http://www.bullhornreach.com/job/1142839_program-director-crm-marketing-toronto-on-canada

My client is a global agency that brings the spirit of brands to life by applying the inspiration that is inherent in the world around us to the solutions that they create for their clients. They work in a results-driven environment, and strive to maintain an agency culture that promotes personal and professional growth, as well as a healthy work/life balance.

Having developed an insightful, strategic, brand-building process for creating advertising campaigns, they have adapted this same thinking to promotions, digital, direct, the Internet, CRM, premiums and events.  The result is unique solutions that cover the gamut of marketing channels.

Reporting to the Head of Project Management Office, the Program Director, Marketing Campaigns will use his/her knowledge of CRM Campaign management procedures to plan, execute and control concurrently running campaigns across multiple clients.

Duties and Responsibilities

• Manages the full campaigns (strategy, creative, technical) from inception through completion across multiple clients with support from a team of project managers and producers
• Manages internal resources to fulfill client marketing program obligations for the campaigns
• Responsible for internal communication with the cross functional delivery team
• Executes on client strategy as defined by the Account Management Team and the Business Requirements
• Responsible for the development of client SOWs, working with Account Management
• Responsible for delivery of all client deliverables on time, to budget, and on function
• Oversees all internal communication with Account Management team
• Responsible for dotted line management of staff required to fulfill client program obligations
• Owns and manages program deliverables, campaign plan, progress reports (% complete, % spend, issues), cost estimates and actuals
• Great interpersonal and leadership skills
• Participates in ad hoc special projects as required, and other tasks as assigned
• Willingness to work extended hours during peak periods to ensure flawless delivery

 

Required Skills and Competencies

 

• 10 + years experience in successfully delivering on medium to large scale media initiatives preferably in an IT, digital, or CRM environment
• Post-secondary education in a relevant field, or equivalent work experience ideally in the marketing and communications field
• Agency experience in managing teams delivering direct marketing campaigns or equivalent experience managing an internal direct marketing campaign team consisting of data, analytics, creative ,studio and production
• Familiarity with an agency environment and all aspects that go into a campaign-client handling, project management, creative, studio, analytics, database, online, email and direct mail channels
• Managed large scale multi channel direct marketing programs
• Familiar with structured project management techniques
• Able to assess competing priorities and make a decision on a quickly to keep all campaigns on track
• Post-secondary education in a relevant field, or equivalent work experience ideally in the marketing and communications field
• Works independently to proactively get the job done
• Is detail-oriented and process-driven
• Is an exceptional communicator; both written and verbally
• Can understand the ‘big picture’ in regards to the program and identify trends
• Understands the value of concise, up-to-date documentation
• Is personable and can work with the team members one-on-one
• Demonstrated experience providing direction to and gaining alignment among a diverse team in a fast-paced environment
• Has worked in a matrix organization with cross-functional teams

[FILLED] Account Supervisor (CRM) – (Nashville)

This global agency is looking for several account management positions for its Nashville, TN office to work with one of their key automotive clients. Reporting to the Account Director, the incumbent is responsible for managing and delivering the annual execution of an Automotive CRM Program for a major OEM. This individual will work closely with the client at their national head office as well as with internal team members and play a pivotal role in the program delivery.

APPLY: http://www.bullhornreach.com/job/569496_account-executive-crm-nashville-tn

Duties and Responsibilities

• Grows organic new business with existing clients working closely with the Account Director as required to sell through incremental projects
• Develops consumer insight-driven creative briefs based on client/agency input
• Proactively reinforces and develops team culture and relationships between US and Canadian offices
• Ensures that all new business initiatives and client projects are completed on time and on budget, and that all agency work meets client and agency objectives
• Develops a solid understanding of the client’s business/industry and how key strategic issues impact client/agency objectives
• Learn and understand technical aspects of integrated CRM systems
• Leads and manages client projects acting as the primary interface between mid-level client contacts and various agency departments
• Leads meetings (internal and client) and delivers presentations clearly, effectively and with confidence
• Manages staff, program budgets and produces monthly status reports to review internally and with the client
• Reviews estimates/billing and approves invoices within budgets
• Evaluates copy, layout/artwork, and production materials, and makes suggested revisions prior to concepts being submitted to client
• Anticipates delays, estimates overages and addresses such with clients in a proactive manner
• Provides effective and timely communications to agency teams, clients and outside suppliers through contact reports, etc.
• Participates in ad hoc special projects as required, and other tasks as assigned

Required Skills and Competencies

• Professional and presentable with a strong business acumen
• An outstanding relationship builder with strong collaborative skills
• Post-secondary education in a relevant field, or equivalent experience, MBA is an asset
• Strong client facing skills and the ability to communicate with confidence
• Excellent MS Excel, PowerPoint, and MS Word skills
• Minimum 5 years experience working in account management, ideally in the marketing and communications field
• Experience with automotive marketing and direct mail promotions is an asset
• Experience with Social Media concepts and delivery
• In-depth experience working on multi-channel B2B and B2C CRM communications, promotions and campaigns at an intermediate to senior level in an agency environment
• Minimum 3 years experience working in a management capacity
• Experience managing client budgets, billing, and timelines
• Solutions-focused thinker
• Highly motivated and organized with an ability to work independently, under tight deadlines and shifting priorities in a fast-paced environment
• Excellent oral and written communication skills
• Analytics experience is an asset

The agency will help relocate the right candidate.
Only those candidates deemed suitable for this role will be contacted. Thanks for your interest.

[CLOSED] Account Executive (CRM) – (Nashville)

This global agency is looking for several account management positions for its Nashville, TN office to work with one of their key automotive clients. The Account Executive is responsible for the day-to-day execution of client direct mail and collateral projects. The incumbent coordinates and manages agency resources for their projects and acts as the primary day-to-day interface between mid-level client contacts and the various agency departments that are involved in project development. This position is instrumental in ensuring that projects are completed on time and within budget and that all agency work meets client/agency objectives.

APPLY: http://www.bullhornreach.com/job/569496_account-executive-crm-nashville-tn

Duties and Responsibilities

• Obtains clear client requirements for all creative and program activities including customer and internal client creative projects; program enrollment; campaign management and status reporting
• Develops consumer insight-driven creative briefs based on client and agency input
• Proactively reinforces and develops team culture and relationships between US and Canadian offices
• Presents project brief to creative team and other agency departments involved in project development
• Prioritizes and manages projects to ensure efficient team workflow
• Evaluates copy, layout and artwork, production materials and makes suggested revisions prior to concepts being submitted to client
• Works with campaign manager in developing program requirements – quantities/audience selection, samples and seeds
• Works with production manager in developing program requirements – timelines, print/production/mail/fulfillment specs, quantities, costs
• Monitors the status of work in progress (creative, production, program enrollment, fulfillment, campaign) and client budgets for assigned projects
• Anticipates delays, estimate overages and address with clients as necessary
• Reviews estimates/billing and approve invoices within budget
• Develops a solid understanding of the client’s business/industry and how key strategic issues impact client/agency objectives
• Leads meetings (internal and client) and deliver presentations clearly, effectively and with confidence
• Provides effective and timely communications to agency staff, clients, and outside suppliers through contact reports, etc.
• Participates in ad hoc special projects as required, and other tasks as assigned

Required Skills and Competencies

• Professional and presentable with a strong business acumen
• Strong client service orientation
• Excellent interpersonal skills with a strong desire to share knowledge and work in a collaborative and collegial environment
• Highly analytical and solutions-focused thinker
• Highly organized with an ability to work under tight deadlines and shifting priorities
• Post-secondary education in a relevant field, or equivalent work experience
• 3-7 years experience working in direct marketing and account management within an agency environment; automotive industry experience is an asset
• Excellent oral and written communication skills and the ability to communicate with confidence
• Strong attention to detail
• Comfortable with travel for business needs and client request
• Excellent MS Excel, PowerPoint, and MS Word skills

The agency will help relocate the right candidate.

Only those candidates deemed suitable for this role will be contacted. Thanks for your interest.

[FILLED] Strategic Planner (CRM) – (Nashville)

This global agency is looking for a CRM focused Strategic Planner to lead strategy with one of their key automotive clients. The incumbent is a mid-senior level professional with experience in developing strategic and tactical plans. He/she will be charged with pushing forward CRM strategy at agency and the client.

APPLY: http://www.bullhornreach.com/job/566771_strategic-planner-crm-nashville-tn

Duties and Responsibilities

Reporting to the Director of Strategy, this role will work closely with Account Management and Creative to set the direction and strategy for CRM, for one of our key automotive clients:

• Use strategic planning expertise to interpret client objectives/requests and to focus and frame problem solving tactics, as well as, to inspire the creative process
• Collaborate with the analytics discipline, to uncover fresh and innovative insights/business opportunities which drive the strategic and tactical planning process
• Validate, correlate and connect insights in to multidimensional “stories” which identify significant opportunities and fuel inspirational strategies
• Lead consumer insight, strategy, and communication channel plan development (inc. data/BTL/ATL/creative/tech/Digital) which deliver leading customer experiences and, ultimately business and marketing performance
• Ability to travel frequently and meet with client stakeholders to create relationships, drive through deliverables, promote discussion and develop awareness
• Ensure all deliverables, internally and externally, are met in an efficient and timely manner. Identify opportunities to constantly improve the quality of thinking applied to client business.
• Develop and implement standardised strategic planning tools to foster consistency over time and across projects

Required Skills and Competencies

• Minimum of 5+ year’s experience in CRM, planning, strategic planning and related communications experience
• Creative Thinker
• Talented and engaging presenter
• Automotive experience highly desirable and preferred
• Marketing background and a experience in analytics desirable
• Post-secondary education
• Highly organized with an ability to work under tight deadlines and shifting priorities
• Strong client facing skills and the ability to communicate with confidence
• Excellent oral and written communication skills

The agency will relocate the right candidate.

Only those candidates deemed suitable for this role will be contacted. Thanks for your interest.

Account Director (CRM) – (Toronto)

Wonderful opportunity to join an exceptional ad agency that is a true market leader. The culture and environment of this agency is truly un-ordinary. Critical to their success with their clients is the satisfaction of their employees.

Duties and Responsibilities

This Account Director will use his/her knowledge to directly manage a 10-person account team, and indirectly manage close to 40 people to deliver the CRM program for our large automobile OEM client.

Working directly with the Analytics, Technical and Operations Directors and the New Business Director, this person will be able to ‘talk the talk’ regarding the Automotive CRM program.

Key Performance Indicators

• Manage Profit & Loss for line of business
• Delivery and ongoing enhancements of CRM Program
• Excellent client service, and responsiveness and creative problem solving
• Subject matter expert in this space to the client
• People management for a team of professionals. Supervises work, completes performance reviews, sets goals and actively mentors and motivates

Required Skills and Competencies

• 8-12 years experience working in professional services, marketing technology or an agency environment
• Undergraduate degree in business; MBA ideal
• Experience with automotive clients and CRM/loyalty expertise
• Strong business acumen
• Solid technology background and understanding; comfortable working with technical teams
• Solid understanding of project management/ delivery processes  (not responsible for this but must buy into and understand the concepts)
• A natural leader with excellent interpersonal skills and ability to inspire confidence
• Superior oral and written communication skills
• Excellent presentation skills
• Highly professional and articulate with a passion for ideas that generate measurable results

Please email your resume in confidence to: glenn@swanstaffing.com

Thanks Glenn

Glenn Swan
Swan Staffing – Fresh Ideas for Growing your Career
glenn@swanstaffing.com

My PROFILE: http://www.linkedin.com/in/glennswan
My JOBS: https://glennanddenise.wordpress.com/

[FILLED] Senior Consumer Insights Associate – (Toronto)

The main purpose of this position is to uncover actionable insights, as well as develop strategies suitable to the clients’ business objectives and their customers. The Senior Associate will provide a range of custom and standard analytical services, leveraging customer knowledge, to drive preferred behaviour among Members in our clients’ loyalty programs with an emphasis on strategic insight from analysis to present findings, program enhancements and marketing recommendations to clients. This position reports to the Director, Consumer Insights & Strategy.

Provide subject matter expertise via thought leadership gained from analyzing the performance of existing loyalty marketing programs, and provides support to the sales organization and pre-sales initiatives.

Develop scope for ad-hoc analysis (i.e., consumer segments, customer lifecycle, liability forecast, redemption analysis, experimental design) and converts ad-hoc requests to standard offerings by documenting process steps to support future service offerings.

As our Senior Associate, you have:

• Masters Degree or equivalent.
• 5-7 years experience in marketing analytics, business intelligence, statistics or other analytical methodology.
• Highly proficiency with SAS, SQL, SPSS, MS Access and Excel.
• Demonstrated experience in statistics including regression, decision tree, cluster analysis and value scoring. (Knowledge of statistical modeling a plus)
• Minimum 5 years experience in a professional services environment.
• Excellent written, oral and presentation skills.
• Demonstrated experience presenting quality work.
• The ability to work collaboratively in a team environment.
• The ability to work within a matrix environment.
• The ability to work under tight deadline pressures.
• Client facing experience required.

Please email resume and salary expectations. Only those that match my clients requirements will be contacted.

Thanks Glenn

Glenn Swan
Swan Staffing – Fresh Ideas for Growing your Career
glenn@swanstaffing.com

My PROFILE: http://www.linkedin.com/in/glennswan
My JOBS: https://glennanddenise.wordpress.com/